Effective Date: 05/22/2024

1. Introduction

Welcome to Canmore Fishing Adventures. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website (www.canmorefishingadventures.com), communicate with us via phone, text, or email, and use our booking software. This policy complies with the Personal Information Protection Act (PIPA) of Alberta.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: When you book a fishing adventure, contact us, or subscribe to our newsletter, we may collect personal information such as your name, email address, phone number, and payment details.
  • Technical Information: We may collect information about your device, browser type, IP address, and operating system when you visit our website.
  • Usage Information: We may collect information about how you use our website, such as the pages you visit, the time and date of your visit, and the amount of time spent on each page.

3. How We Use Your Information

We use your information for the following purposes:

  • Booking and Payment Processing: To process your reservations and payments for our fishing adventures.
  • Communication: To communicate with you regarding your bookings, respond to your inquiries, and provide customer support.
  • Marketing: To send you promotional materials, updates, and newsletters (you can opt out at any time).
  • Improvement of Services: To analyze and improve our website and services based on your feedback and usage patterns.
  • Legal Compliance: To comply with applicable laws and regulations.

4. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep your information confidential.
  • Legal Requirements: We may release your information when we believe it is necessary to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enable the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

7. Your Rights

You have the right to:

  • Access and Update Your Information: You can access and update your personal information by contacting us.
  • Opt Out: You can opt out of receiving our marketing emails by following the unsubscribe instructions included in these emails or by contacting us directly.
  • Request Deletion: You can request that we delete your personal information, subject to certain exceptions prescribed by law.

8. Retention and Destruction

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. We securely destroy personal information that is no longer needed.

9. Complaints and Inquiries

If you have any questions, concerns, or complaints about our privacy practices, you can contact our Privacy Officer:

  • By Phone: 403-678-0111
  • By Email: info@fishcfa.ca
  • By Mail: Canmore Fishing Adventures, [Insert Physical Address]

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

By using our website and services, you agree to the terms of this Privacy Policy.